What’s Wrong?

WhereverShake
Tourist
7 0 1

Hi dear community, sadly I ran into a problem while setting up Shopify Payments. I used to have it activated on my other store being linked to Payoneer Receiving Account. However with my new store it says that Routing Number is not supported. My Payoneer Receiving bank is First Century Bank and even unlinked it from my first store and deactivated Shopify Payments on my first store. However after refreshing the page I understood that both of my stores can’t any longer finish setting up 

Replies 3 (3)

Greta
Shopify Staff
1049 117 132

Hi there, @WhereverShake!

 

Thank you for your post. The issue is related to the bank account you are trying to add not being supported on Shopify Payments. If you have a different bank account you can use for payouts, you can add that one instead. If you don't have another bank account, you can contact our team for review. I'm unable to provide account-specific support in the Shopify Community Forums, but if you get in touch through the Help Center, we can authenticate your account and escalate your request to the specialized support team. We're available 24/7 to help you out! 

 

Please let me know if you have any other questions. 

Greta | Shopify 
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Tanya13
Visitor
2 0 0

did you manage to solve this problem? I have the same

Greta
Shopify Staff
1049 117 132

Hey, @Tanya13!

 

Thanks for your comment. I recommend checking out our help document which goes over the bank account requirements for Shopify Payments. If your account meets these requirements but you're still getting an error, let me know and I'd be happy to look into it further. 

 

Cheers!

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog