What's your solution for order problems?

[SpaceLightS]

Hello, there is a problem when placing an order on my store, the customer normally fills in the billing information during the order and then clicks the "pay" button and does not want to let it go because it says "There was a problem processing your payment. Try again or use a new payment method." So I want to ask how we should proceed, since customers cannot place orders.

[AndrewFShopDev]

Is this affecting all customers or just some? we have this issue intermittently (With customer evidence via photo) but Shopify support don't want to deal with it and cannot replicate because they use a simulated gateway stub rather than testing end-to-end.

[SpaceLightS]

Hello, all customers.
Here si the link to the e-shop, try to fill out the order and then click
“Pay” and you will se my problem.

http://spacelightsolution.com/

[AndrewFShopDev]

No, I'm not going to see the problem because I would have to add payment details and it might check-out and take my money 😆

Do you have a screen capture or image of what the problem is?

[SpaceLightS]

No, you do not need to enter the payment details, just select the payment
method and click "Pay" at the bottom and you will see the problem, because
you would enter the card details on another page where you cannot get to
it, click on it on purpose

[AndrewFShopDev]

When I go to checkout page on both desktop and mobile the error is (Corretly) incomplete address and payment details when I click pay unless I fill those out.

[SpaceLightS]

Fill in the required information, just for filling and then pay and
you will see the error

[AndrewFShopDev]

ah ok. I see. Do you have Shopify payment set up in admin? (settings > Payments)