What should I do if I think I made a mistake?

1 0 0

Sooooo I thought I had everything figured out until someone made their first order yesterday and I learned that orders weren't automatically put through to suppliers. We get paid first then we pay supplier to fulfill the order. My problem is that I didn't have a payout account on there and now it says the order is on hold. I've added an account but it's been a week and the money hasn't been moved to payouts. What do I do?. Should I refund the money or wait?

Reply 1 (1)

Shopify Expert
2263 207 599

As a business owner (and former Shopify store owner), I like to make decisions based on what's correct and fair for the customer. In this case, the customer paid you for an item, I believe you should fulfill that item now, and work out the payout situation later.


Since it's just 1 order, you could also just contact the customer, explain the situation, and ask them what they would like to do. They may be excited to know they are an early customer for a new store, and provide feedback (getting feedback from early customers especially can really help you improve your customer experience faster).


• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks