What should I do with my first medium risk order?

[leoking]

Theses are the indicators 

(red) Billing street address doesn't match credit card's registered address

(Red) Billing address ZIP or postal code doesn't match credit card's registered address

(Grey) Some characteristics of this order are similar to fraudulent orders observed in the past

(Grey) Location of IP address used to place the order is Renton, Washington, United

States

(Grey) Distance between shipping address and location of IP address isn't available

Greens:

• Card Verification Value (CVV) is correct
• There was 1 payment attempt
• Payment was made with 1 credit card
• Billing country matches the country from which the order was placed
• The IP address used to place the order isn't a high risk internet connection (web proxy)

[JoesIdeas · Accepted solution]

In my experience medium risk orders rarely result in a chargeback. I used to run a store for 7 years, also a Shopify agency, and now an app where one of the features people use is a fraud check to help staff manage risky orders. I don't think on my store any medium risk orders ever resulted in a chargeback.

Here's some info from a guide I wrote: https://orderautomator.com/fraud-guide

But the decision is up to you. Don't accept or cancel the order based on what someone else says.

If you cannot afford to lose this order if the customer does a chargeback, I would cancel the order because there is always a chance.

If you have doubts, reach out to the customer. Will be an opportunity maybe to get some feedback too about your store.

Long term, you're going to get chargebacks regardless of the order risk, it's a part of doing business online. Best chance is to create a system (that guide has some tips) to mitigate the chances, and not worry about individual cases.