What steps to take after losing a chargeback on orders?

[Ting_Wang]

Recently, we lost 2 chargebacks on ridiculous fraud claims by the buyer.  However, my question is what do we do after losing the chargeback in terms of our orders on Shopify?  Tax wise, we need to correctly account for the money lost, the lost products, and the fees we were charged for the chargeback.  How do we account for this in the Shopify workflow, or should we simply account for this in our tax software?

[AllanW]

This is a good question that has not been answered. We have the same question now. I don't want to cancel and refund the order.