What to do when a store becomes unavailable after placing an order?

Sanjeet1543 · ‎05-17-2022

I ordered an item with order number #1860 but after ordering it is showing that the store is unavailable. What can I do now?

AlexKokobane · ‎05-17-2022

Who owns this store? Is it yours?

Alex here, the Creator of Windfall, an app for creating giveaways and awarding shop discount vouchers as prizes. Feel free to DM or email me at alex@makamuta.com if you'd like to know more about how Windfall can help you increase your revenue.

Sanjeet1543 · ‎05-17-2022

Vedx Kurti by Crystal Collection

Ollie · ‎05-17-2022

Hey @Sanjeet1543.

Thanks for reaching out.

I appreciate the context that you have shared as that is very helpful and I am sorry to hear about the difficulty with making your purchase! Could you let us know when you made this purchase? If you have received an order confirmation email, you should then receive a shipping confirmation email to follow shortly after.

Feel more than welcome to check out our buyer FAQs: Your Online Order which provides details about the next steps depending on the status of your order.

Looking forward to your response.

Ollie | Social Care @ Shopify
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Sanjeet1543 · ‎05-17-2022

I have made the purchase yesterday but have not recieved any order
confirmation mail. Money has been debited from my account but I didn't get
any confirmation mail.

Sanjeet1543 · ‎05-19-2022

Can you resolve my problem??

What to do when a store becomes unavailable after placing an order?

What to do when a store becomes unavailable after placing an order?

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