What to do when an online store becomes unavailable after purchase?

akshu7339__
Visitor
1 0 0

Screenshot_2023-06-01-12-05-37-098_com.android.chrome.jpg

Screenshot_2023-06-02-17-01-19-120_com.google.android.gm.jpg

I bought 3 kurti's from shopify's website ethanicalabel.live they stated via email that they will deliver it within 5-7 days via standard delivery but from 2 days there website is showing that the store is unavailable what to do now I'm not even able to track my order neither the store link is available I tried with many devices, I need my kurti or my payment back, even I sent them many emails but they are not replying....

Replies 8 (8)

Sheesh_b
Shopify Partner
512 112 116

Hi @akshu7339__ 

Kindly contact Shopify Support as soon as possible because the store you mentioned seems scam and I guess you find their store link from either FB or Insta via Ads.

There are so many scams like these. Kindly check their existence on web or on Google and see genuine reviews if they have.

 

Thanks

We're here to simplify website creation for those looking to establish a strong online presence. Book a meeting slot if you want to discuss. It's FREE. BOOK NOW | Try Shopify for $1 for 3 Months: Shopify Trial | Shopify Web Store Developer |
LIKE or mark as ACCEPTED SOLUTION
Renita1
Visitor
2 0 0

Hi Sheesh,

 

How can we complain?

Sheesh_b
Shopify Partner
512 112 116

Hi @akshu7339__ @Renita1 

You can complain to Shopify using this link.

 

Thanks

Sheesh

 

We're here to simplify website creation for those looking to establish a strong online presence. Book a meeting slot if you want to discuss. It's FREE. BOOK NOW | Try Shopify for $1 for 3 Months: Shopify Trial | Shopify Web Store Developer |
LIKE or mark as ACCEPTED SOLUTION

Renita1
Visitor
2 0 0

Same here .. i shopped as well... 

savita_rao1981
Visitor
2 0 0

same here I also shopped from youtube link and got fooled I think

savita_rao1981
Visitor
2 0 0

if they are using shopify name then how to get refunds????

Kimi
Shopify Staff
1511 169 260

Hi, @savita_rao1981.

 

You can refer to my reply in this thread, or by clicking this link, to find your next steps.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Kimi
Shopify Staff
1511 169 260

Hi, @akshu7339__ and @Renita1.

 
Thanks for posting in our Community Forums.
 
For context, Shopify is an ecommerce company that many businesses use to create their online store. We don't run or manage the businesses themselves, which means that we don't deal with the business' orders and transactions on our end. Because of this, typically buyers will need to speak with the store directly for any issues regarding their order.
 
In saying this, I can absolutely empathize with your experiences. I know how disappointing it is when a store doesn't fulfil their end of the bargain and aren't responsive to the messages you've sent. While we can't confirm or deny if a store is utilizing our platform, normally if a store is still active and accessible to the public we'd recommend that buyers report the store via the Help Center link that @Sheesh_b shared in this thread. From there, our internal team will investigate the store and take actions, where necessary.
 
Due to security and privacy reasons however, our team aren't able to provide buyers with the outcome of our investigation. So if you're looking for a solution to potentially help in retrieving your funds, your best way forward is to contact your bank or card provider. This is because most banks have built-in security measures to protect you as a buyer, and they will be able to provide you with the appropriate next steps. More information about this can be found in this guide.
 
I appreciate you for bringing this matter to our attention, but from here, please contact your bank or card provider so that they can further assist.

 

For future online purchases, I highly recommend that you go through this guide, where we cover a few key things to look out for to determine if an online store is trustworthy.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog