What to do when not receiving goods purchased on TikTok?

[Adton1002]

I brought something on TikTok called a slushy machine, I’ve not had an email but got a receipt on the shop app, I’ve not heard anything and not received my product, when I click on go to store an error code comes up. I’m trying to add a complaint but it asks for a ulr code from the email but I didn’t get one, what can I do to resolve this issue 

[Blair · Accepted solution]

Hi @Adton1002,

Thank you for reaching out to the Community. 

I definitely understand where you're coming from regarding your order and would be happy to share some insight on how we can help. 

As Shopify is a platform used by many merchants to sell online, we are unable to manage day-to-day operations or intervene in the order process. If however, you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed.

If after 4 weeks you still have not received your order, we recommend contacting your bank for steps on how to proceed. This will ensure that the appropriate guidance can be given as well as the next steps on how to retrieve funds to get this resolved. 

Please let me know if you have any other concerns.