What to do when Shopify holds your payouts for authorization proof?

[Mm241]

Hello everyone, also my account and my money is taken hostage under the subject ‘Proof of Authorization’. I sell branded clothing as a ‘third party’. I am hopeless and do not know what to do, is there anyone who can help me or know what to do. I received an email with the following:

Your Shopify Payments payouts have been placed on hold until we can verify you are an authorized reseller. Please visit this link or login to your Shopify admin to securely upload the following documents:

• Written authorization from all of the brand(s) or rightsholder(s) whose products you sell 
• Invoices from the suppliers these products were purchased from

All of your documents will be handled securely, according to our Privacy Policy. 

We also require that you review and submit the “‘Attestation for the sale of branded or trademarked products” for all products on your Shopify store.

In the country where I live it is legal to sell brands as a third party. The only problem is that this is no option for Shopify, and they need an Authorization even though this would not be necessary in my country probably…

One reason what I could think of why they will do this because the brand name is in de title of the webshops link. Can this be a reason for Shopify to do this? And what if I take this out?

Does anyone know if you could get your money back if you do what they say and delete everything they want?

There is also no way to contact them, what I think is the worst. They don’t give you the money and only send standard emails to All the questions I ask. 

[Kimi]

Hi, @Mm241.

Thanks for reaching out about this. I definitely hear your concerns and can understand your frustration here. Due to security reasons however, we don't currently provide account-specific support via the Community Forums. 

I see you mentioned that you've received an email from our team about this situation, however. If this is the case, you can continue to reply to the support ticket you have open with us, as the Specialized team handling your case is best equipped to support you.

Please also note that while our Live Support team is available to be contacted for general enquiries, our Specialized team handles Shopify Payments account-specific cases like these. Our Specialized team currently operates via email only, due to the nature of the queries that they handle. So if you've replied to the email sent by our Specialized team, rest assured that they will continue to support you via the current support ticket you have open. We really appreciate your patience here while our team continue to review the necessary information on our end, before they can provide you with an update.

[COEFFORT]

Hi! Have you found a solution to the problem?