What to do with a medium risk order?

chimbaapparel
Visitor
1 0 0

Hi, I recently received an order for $305 using a discover card. They did provide a email address. The IP address is good and there was only one payment attempt and it went through and there is no other alarms showing that its fraud. Should I be concerned???

Reply 1 (1)

JoesIdeas
Shopify Expert
2263 207 599

In my experience managing stores in the past, medium risk orders were almost never fraudulent, but in the end it's your decision to decide whether to accept the order.

 

You could contact the customer if you're concerned, let them know your fraud system tripped an alert, and you're just confirming all is good.

 

I wrote a quick guide on dealing with fraud orders here: https://orderautomator.com/fraud-guide

 

You can also find more information on Shopify's site here: https://help.shopify.com/en/manual/payments/fraud-prevention

 

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks