Accepting credit cards, warehouses, and shipping and fulfilling orders
This is an accepted solution.
Hey, @mzbath_62!
This sounds like the shipping rates you have set up don't cover all your products yet. Can I ask if you have set up rates for customers shipping to the United States? Also, can I ask if you have set up a flat shipping rate, or are you using price/wright based rules to determine the shipping cost? If you're not sure which rates you're using. There is a handy guide here that breaks down the different shipping methods you can use!
If you like, you can share a link with me to the product/s the customer was trying to buy? This way, I can test the checkout myself to see if I can see any technical errors!
Ava | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This is an accepted solution.
Hey, @mzbath_62!
This sounds like the shipping rates you have set up don't cover all your products yet. Can I ask if you have set up rates for customers shipping to the United States? Also, can I ask if you have set up a flat shipping rate, or are you using price/wright based rules to determine the shipping cost? If you're not sure which rates you're using. There is a handy guide here that breaks down the different shipping methods you can use!
If you like, you can share a link with me to the product/s the customer was trying to buy? This way, I can test the checkout myself to see if I can see any technical errors!
Ava | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Yes ,it’s helpful reply ..Thanks a lot
No problem at all, happy to help in any way!
Were you able to get this issue resolved? Do let me know if there is any other assistance I can offer!
Ava | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Are you ready to take your business to the next level? Look no further than the latest ...
By SarahF_Shopify Apr 15, 2024We’re keeping the ball rolling to make sure you’re always ahead of the game. So buckle ...
By JasonH Apr 8, 2024Portrait of Stephen positioned next to an image of planet Earth, with the Stephen's World ...
By JasonH Mar 18, 2024