When I haven’t received payment from Shopify Payment for a year

[morphomerch]

I encountered a very bad situation.
I received a payment review from Shopify in February 2024.

I missed it because I didn't check my emails often. So for the next year, Shopify suspended my payment. And I knew nothing about it. In December 2024, I found that I had not received payment for a long time. I started trying to contact Shopify. So far, only the customer service of the HELP center comforted me and said that they had contacted the payment team. But 2 months have passed, and the payment team has not responded to any of my emails!

Scam, a scam from Shopify!

[morphomerch]

It’s as high as 30k US dollars. I wonder if Shopify can’t afford it?

[Rodhoj81]

I agree. I was just getting my first sale for $221.00. It was flagged as high risk.

The buyer came in my live chat and asked what was up. I told him. He said he would send his ID, Card and bank statement photos. As he said that I booted out of the shop app and my store was shut for violating a policy. They obviously captured the payment and they put the order through for fulfillment because I did not. Now they guy wants his stuff and the vendor wants paid but I did not get the

money and my store is banned from me.