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When will Shopify fix their Chargeback system?

brookwoodmed
Tourist
9 0 2

Seriously when will Shopify fix their Chargeback system? Customer claims they didn't get it, package arrived after they filed their dispute. Customer keeps it for free. Even with proof of delivery shown to Shopify.

Replies 2 (2)
KRSabers
New Member
3 0 0

It's totally ridiculous isn't it? I had a chargeback case recently. Shipement delivered with DHL Express. Signed for everything. £200 GBP+ order. Customer filed a chargeback for fraud. No contact from the customer. No emails. No messages etc. Despite giving proof of deliivery and the shipping waybill, the customer still won the chargeback. Shopify do not care at all. They just say "We can't do anything about it". Problem is, how the hell do we know how Shopify is fighting the card issuer on this?! Why can't the merchants (us) deal with the card issuers directly. I DO NOT trust Shopify to fight these disputes for me. I am perfectly capable of doing it myself! 

brookwoodmed
Tourist
9 0 2

I had a customer, who asked to return their order, I agreed and sent them a label. Two days later, they don't ship the order back. Instead they open disputes on all their previous orders.  I will probably lose the disputes, because Shopify doesn't do anything about the disputes, they are all automated, so no one fights for the merchant.