Where are my payments

CarlyScholesArt
Visitor
2 0 0

Shopify is so ridiculously hard to contact!!!

I verified my legal name quite some time ago and still waiting for my payments and for Shop Pay to be reinstated.

I have sold over $2000 and would like my money asap. 

 

How do I resolve this?

Replies 4 (4)

Ivy
Shopify Staff
1033 80 129

Hi there, @CarlyScholesArt.

For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much. 

Ivy | Social Care @ Shopify


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crackerjack10
Visitor
3 0 0

Had the same problem, but I didn't have Two-factor authentication turned on. Once I turned it on payments started to be made. 

Texasoddjob
Visitor
2 0 0
I have 14 days according to the email I got I will pay it later in the month
CarlyScholesArt
Visitor
2 0 0

Thank you. I already have that turned on. I'll try live support