Where can I find the option to print a paid shipping label?

VRSavon
Visitor
1 0 0

I need to ship an order - the 'ship' option is not there. This is the first time this has happened. Shipping is already paid for. Where can I print a label?

Reply 1 (1)

Mac
Shopify Staff
1673 169 270

Hi, @VRSavon!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

You mentioned that the Create a shipping label button is not in the order page of your Shopify admin. This error can happen for a variety of reasons. I'd like to learn more about your fulfillment situation so that we can begin troubleshooting. Are you currently using Shopify Shipping, or a third party app to print your labels? If you are using Shopify Shipping, you will want to review the customer information to ensure that it is accurate by using a carrier validation tool like DHL Validator. 

 

If you are still having issues, we can take a closer look at your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options.

 

Let me know how it goes!

Mac | Social Care @ Shopify 
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