Where can I locate the exchange button on my online store platform?

[anastasijagav]

Hi there, 

I am practicing and working through the different functionalities of Shopify before I launch, however I just noticed that I don't have an exchange button anywhere. I have placed a few test orders, and I thought it might be related to them not being fulfilled, but I just fulfilled them and still the only 2 buttons I can see is return or refund. 

Where do I go to find the exchange button? 

Thanks 🙂

[TaskHusky · Accepted solution]

Shopify POS supports Exchanges and Shopify Online only supports refunds or returns. 

You can do product exchanges in a few ways:

1. You can refund the product and they can then purchase a new one
2. You could refund the product as a credit to their account

3. You could use an app like Loop https://apps.shopify.com/loop-returns that allows you to do all 3.

[Alejo_Wunderlic]

That's Right