Which is better for returns: AfterShip or another app?

[cgreenejewelry]

I currently use AfterShip for my returns but it doesnt allow everything I am needing. Has anyone used the returns option that Shopify offers? Or does anyone suggest another app? We would love to have a returns set up by customer tag as well.

         

[Alex__B]

Could you add some more detail for what you mean by "returns set up by customer tag"?

Our 5-star app, Atomic Returns, offers automations based upon customer tags: overriding default fees (or free returns), automatically generating shipping labels, sending resolutions.  We also allow configuring different policies (and maintaining compliance to submission) for different products groups.

[DavidNZSSI]

You'll likely get quite a few different apps offered here 🙂 I can put forward ours, Starshipit. It has a fairly robust returns feature (check out the page here), including the ability to create a dedicated returns portal where your customers can self-service their own returns. Starshipit is also a shipping automation app so you get access to a lot more functionality. Happy to answer any other questions you may have. Good luck!