Why am I billed by Shopify after cancellation attempt?

[Invisibru7]

Hey.

I was trying to cancel subscription and close the site after 14 days period, but it ended up charging me instead. 

Is there any way that I can get my money back?

I have not even used the website, I was just trying things out.

I'm planning on selling on Shopify but not for now. 

[Andrew · Accepted solution]

Hi @Invisibru7,

Hyde here from Shopify.

We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our help center and log in to your account to create a support request.

Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

All the best, Hyde.