Why am I encountering errors setting up my payout method on Shopify?

[Wesley23]

I've been constantly trying my bank account in order to set up  my payout method and finally launch my store, but I do every step on Plaid widget, and it says they were successful adding my info. when the widget closes the window shopify says that, there are erros with my bank account. how can I proceed?

[Daniel]

Hi there, @Wesley23! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to your inquiry, I recommend you reach out to our live support team for further assistance. Once they verify your credentials, they can open up back end information and provide better support on why this is happening with the bank account you are trying to input. 

I also recommend you check out this help document as it shows the requirements for Shopify Payouts and the bank you are choosing to use. 

[Wesley23]

They keep on making me run circles, the website makes me go after every PLAID step, and it seems to be ok, but once the PLAID widget closes it says there’s a problem with my bank account. I need to talk to someone in person if possible, that’s basically the only thing holding me from getting my Store running.

[Daniel]

I appreciate the extra information you have provided and I definitely feel and hear your frustrations about this matter. 

We are not able to provide in-person support given the remote nature of our company but the link I provided above should lead you to our live team which has phone queues available. If it is not showing to you at the time of reaching out, it simply means to try again as our phones agents are busy.

We refer you to this team as we do not have access over such back end information over social channels such as here in the Community.

As always, we appreciate your patience and understanding regarding our processes here on the platform.