Why am I facing issues with shipping rates setup on my ecommerce platform?

[amoloney95]

Hey!

I am having trouble creating the rates and shipping - I have created the profiles I believe and put in the correct shipping, rate etc - just when I do it in theme settings, it comes up with

'Some items in your cart can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.' & No shipping rates found for this address. 

[Luna]

Hey, @amoloney95. 

Thanks for reaching out in our Community. I noticed that you're a new member, welcome! I'm more than happy to take a closer look into this with you. 

Before we begin, may I ask if you are currently on the trial plan? To gather some more context, does this message always occur or only from time to time? The first thing I suggest is to ensure that you've set up your shipping to include your desired shipping zones. Customers can order products from your store only if the country or region where they want the order shipped to is included in one of your shipping zones. You can look into this by going to Settings > Shipping and Delivery > Manage Rates. 

If this is already set up correctly, the error may occur as a result of missing gaps between the different shipping rates or having overlapping weights. Shipping is based on the total value or weight, depending on how you have set up your shipping rates. If for example, you have set up your rates by value then you should have a rate for every possible scenario without any gaps. For example: 

If you prefer to send a screenshot of the shipping settings you have currently, I'm happy to take a look! Once I have some more context, we can continue to work on this together.

In the meantime, I'd love to hear more about your business! Is this a new venture you've recently started?