Why am I getting a checkout error on my online store?

[adithyapappula]

Hey,

 Every time I try to purchase the product from my store I always get this error when navigating to the checkout page.

 How do I fix this issue?

[AvadaCommerce]

Hi @adithyapappula,

You need to select a plan before your store can take orders. In order to enable the checkout, you will need to upgrade the plan to the "Basic" plan or higher. 

From your Shopify admin, go to Settings > Plan to change your plan.

I hope it helps.

[Daniel]

Hi there, @adithyapappula! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to your inquiry, I definitely would see if the error is coming from what @AvadaCommerce mentioned regarding selecting a plan. This can definitely be one of the reasons why your checkout is not active yet.

I have also attached this great checklist from the Help Center to guide you with properly setting up your store and all the proper functionalities that come with it. Definitely give that list a review to see if you missed any steps. That will help up pin point what other steps need to be completed to get your store up and running and accepting orders. 

Feel free to also share your website URL here. If we can see also what you are dealing with on your end, may help myself and other contributors to see what exactly is happening with your checkout. 

Let me know how this works out for you. Looking forward to hearing from you.