Why am I getting a 'No delivery available' error on all orders?

2 0 0

I recently opened my shop with items shipping from my location and from Printful.  I've had customers tell me they get "No delivery available" when they try to check out.  I've tried changing the shop shipping location address, as well as verifying the address they input is correct.  Stills gets the same error.  Tonight I tried shipping two test orders, one shipping from my stock and the other from Printful - I also get the same error on both - I tried a physical address and a PO Box.  I verified the US is a shipping profile, and double checked that Printful is on the shipping info also.  What else can I check or do to find the problem?

Replies 3 (3)

New Member
4 0 0

I think we are a lot having the same issue. I've got the same on my shop. Did you find a solution?

2 0 0
Somehow my products ended up listed under just my Australia shipping
profile. I went into the profile, deleted all the items there, and they
automatically defaulted back to the US. Good luck!
Shopify Staff
1725 146 309

Hi, @AArmstrong!


Welcome to Shopify Community and thank you for sharing your question with our network.


The error "no delivery available" is typically experienced when a product does not have the correct shipping profile (or no shipping profile) assigned. Each case is quite unique, therefore, we like to test this and review it against your current shipping set-up as we may not have the full context on our public spaces. 


This also occurs sometimes when there is a local delivery option set-up, however, no shipping rates set-up for the applicable products or region. To confirm, it sounds like you were able to narrow down the root cause of your issue and shipping is now working as expected, @AArmstrong?


In addition I wanted to check in with, @Horeoreo, to further describe the issue they are facing and if it may be a similar solution.


I look forward to your replies,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog