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Hello, I am trying to buy a custom domain I have tried a few different domains but every time I try to buy it it gives me a server error and I cannot complete the transaction. Would love a solution to this problem.
Hi @ANTONISKO,
Thank you for reaching out to the Community! I'm happy to provide some assistance with purchasing a custom domain, to ensure this gets resolved. To confirm I'm fully understanding, you're attempting to purchase a domain through Shopify correct?
If so, I'd encourage you to attempt some local troubleshooting steps to ensure it's not related to a browser error. For ease, I've gone ahead and listed these steps below for you to attempt to see if this helps to resolve:
If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow for our advisor team to take a closer look and ensure it gets resolved as quickly as possible.
Please let me know if you have any other questions or concerns.
Blair | Shopify
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Hello, I've tried the tips from above and it still isn't working, I've bought a domain for a different store before and I've never had this happen.
Hi @ANTONISKO,
Thank you for the prompt response and giving those troubleshooting steps a try.
As you're continuing to experience that error, I'd encourage you to connect with us directly. This will allow our advisor team to take a closer look as we wouldn't have access to any account specific information through the Community.
To contact us, you can:
Please let me know if you have any troubles with those steps.
Blair | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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