Why am I getting a server error when trying to buy a domain?

ANTONISKO
Visitor
2 0 0

Hello, I am trying to buy a custom domain I have tried a few different domains but every time I try to buy it it gives me a server error and I cannot complete the transaction. Would love a solution to this problem.

Replies 3 (3)

Blair
Shopify Staff
1932 256 228

Hi @ANTONISKO,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with purchasing a custom domain, to ensure this gets resolved. To confirm I'm fully understanding, you're attempting to purchase a domain through Shopify correct?

 

If so, I'd encourage you to attempt some local troubleshooting steps to ensure it's not related to a browser error. For ease, I've gone ahead and listed these steps below for you to attempt to see if this helps to resolve: 

 

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device. 
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow for our advisor team to take a closer look and ensure it gets resolved as quickly as possible. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ANTONISKO
Visitor
2 0 0

Hello, I've tried the tips from above and it still isn't working, I've bought a domain for a different store before and I've never had this happen.

Blair
Shopify Staff
1932 256 228

Hi @ANTONISKO,

 

Thank you for the prompt response and giving those troubleshooting steps a try.

 

As you're continuing to experience that error, I'd encourage you to connect with us directly. This will allow our advisor team to take a closer look as we wouldn't have access to any account specific information through the Community. 

 

To contact us, you can:

 

  • Head over to our Support Page
  • Log in to your shop.
  • Select the topic Starting a store.
  • Scroll to the bottom of the page to view all available support options.

 

Please let me know if you have any troubles with those steps. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog