Why am I getting a shipping error for Canada orders?

rlockie
Visitor
1 0 0

I keep having this error occur when trying to ship to Canada, but I have Canada set up in the shipping and markets .

 

"This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again."

Replies 2 (2)

sniper2804
Shopify Partner
400 25 68

You need to ensure that Canada is included in your shipping zones, and the zone also has shipping rates present inside it.

Automate & bulk assign products to shipping profile: Auto Shipping Profiles: Shipr
Calculate accurate shipping rates: Shipping Calculator: ShipMagic
Hide, rename, reorder payment methods at checkout: Payment Customization: PayMix

Greta
Shopify Staff
1140 122 147

Hey there, @rlockie!

 

Thanks for reaching out. As @sniper2804 mentioned, you need to ensure that you've added Canada as a shipping zone, and that there are rates set for that zone. 

 

My colleague put together a list of other troubleshooting steps in this Community thread that you can also try out.

 

Let me know if you still end up having issues and I'd be happy to investigate further!

Greta | Shopify 
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