Why am I getting a shipping label error?

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Is anyone else having an issue with creating shipping labels I have tried since yesterday and the same message keeps popping up saying there’s an internal error with evri and I’m not sure how else I can create a label! 


Reply 1 (1)

Shopify Staff
2961 289 513

Hey, @Izzycastronovo.


Thank you for reaching out and bringing this to our attention.


It looks like there were some issues with purchasing shipping labels from certain carriers yesterday, and the carriers should have resolved the issue now. If the problem continues to persist for you, then we'll need to access your account in order to resolve the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.


If you have any other questions on this topic, then don't hesitate to let us know!

Elias | Social Care @ Shopify 
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