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Why am I getting an error message when adding a new card?

Aljaz1
Visitor
2 0 0

I tried to add my card multiple times and I keep getting this message I purchased items with shopify before when I changed my cards and removed the previous one I keep getting this message for my new card.

 

Accepted Solution (1)
Victor
Shopify Staff
2509 229 532

This is an accepted solution.

Hi @bremyabr and @Aljaz1,

 

Thank you. There are some requirements you'll want to make sure you are meeting in terms of the card you are using. While most merchants accept VISA and Mastercard debit cards, please not that some may only accept credit cards via their payment processor. You will also want to ensure that the billing address you are entering in matches the one you have on file with your bank.

 

You can also try paying via a different browser or device, and clearing your browser's cookies and cache. If issues persist I'd also recommend checking in with your bank directly to ask them if there's any issues with your card or account currently that may prevent you from making purchases.

Victor | Social Care @ Shopify 
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Replies 7 (7)

Victor
Shopify Staff
2509 229 532

Hi @Aljaz1,

 

What error messages are you seeing when you try and pay with your card at checkout? What type of card is it (e.g. VISA/ Mastercard, debit/ credit, etc)?

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

bremyabr
Visitor
1 0 0

Hi I too am having this issue. I'm using a Mastercard Debit. I have funds in my account and checked with my bank nothing is blocked I'm only having an issue trying to pay for something and keep getting the message "! There Was An Error Adding This Card." in red every time I try to check out on multiple computers and different browsers.

Victor
Shopify Staff
2509 229 532

This is an accepted solution.

Hi @bremyabr and @Aljaz1,

 

Thank you. There are some requirements you'll want to make sure you are meeting in terms of the card you are using. While most merchants accept VISA and Mastercard debit cards, please not that some may only accept credit cards via their payment processor. You will also want to ensure that the billing address you are entering in matches the one you have on file with your bank.

 

You can also try paying via a different browser or device, and clearing your browser's cookies and cache. If issues persist I'd also recommend checking in with your bank directly to ask them if there's any issues with your card or account currently that may prevent you from making purchases.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

pandamap
Visitor
1 0 0

Hello Victor,

I also encountered the same situation. My JCB card had previously been working very well and without any errors. Last March my card expired. I have been issued a new card from the bank, however I cannot add a new card to the payment method, it always shows an error as shown in the attached image. Could you help me?

 

Shay
Shopify Staff
2914 453 592

Hi @pandamap 

 

Thank you joining the thread, I understand you are not able to add your updated card to your merchant account. Unfortunately, the image you attached was not received on my end. That being said, I do recommend contacting our authenticated chat support for further help with this. Our community support does not have the ability to review merchant accounts or investigate issues like this. 

 

To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "Contact Support" to get started. 

Shay | Social Care @ Shopify 
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Aljaz1
Visitor
2 0 0

Hello

I get There was an error adding this card. I have a master card

Victor
Shopify Staff
2509 229 532

Hi @Aljaz1,

 

Thanks for getting in touch. What country are you based in? Is this a credit or debit card that you're using?

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog