Why am I getting an error message when buying shipping labels?

Johnny724
Excursionist
40 3 13

I cannot purchase shipping labels, getting error message "There was a problem buying shipping labels". Tried on two different orders. I cleared my cache and cookies. The error message does not have a link or other information

Replies 8 (8)

ezdrift
Visitor
1 0 1

Having the same issue! 

Redrockglitterg
Visitor
2 0 2

So frustrating. I’m having the same issue on all my orders. Hopefully it’s fixed soon. 

jxy1
Visitor
1 0 1

Same here! hope it gets resolved soon 

VeeBee34
Visitor
2 0 0

Same here

MSW-3D
Visitor
1 0 0

Having the same issue - anyone heard anything from shopify? Orders are piling up, hard to run an online business without shipping 😞

Trevor
Community Moderator
3404 463 989

@Johnny724 @MSW-3D @VeeBee34 @jxy1 @Redrockglitterg

 

Hi everyone, 

 

Thanks for flagging. Our developers are working on a fix as we speak. From what I know, this should be resolved shortly!

Thank you for your patience. 

Trevor | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Trevor
Community Moderator
3404 463 989

This should now be resolved. Thank you for your patience while we sorted that out. 

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ebburtner
Excursionist
21 0 4

Same issue here.