Why am I not receiving my scheduled daily payouts?

Boutiquechantel
Visitor
1 0 0

Hello I have scheduled my payouts for every business day, however I have not yet received my payouts and I have funds waiting to be transferred to my account. Can someone tell me what I’m doing wrong?

Replies 4 (4)

Moira
Shopify Staff
2055 224 326

Hey @Boutiquechantel,

 

I understand that you have some concerns about your payouts - I would be happy to steer you in the right direction. 

 

If you navigate to Settings > Payments > View Payouts to check the status of your payout. When you view your payout status, do you see that it is displaying a pending status on the payout? As this information will allow me to assist you better. 

 

Pending transactions typically refer to sales that have been made but have not yet been transferred to your bank account through a Shopify Payments Payout. Payouts can be pending for a number of reasons, however if you have noticed you haven't received your payout in over a month, it sounds like something isn't quite right here. 

 

The pay period refers to the amount of time between the date that a customer's payment is captured and the date that those funds are sent to your bank account. You mentioned that your pay period is each business day - to confirm this, you can select your region from this list here, and it will show you the minimum pay period available for your region. Be aware, the funds do not necessarily appear in your bank account right after they're sent, as banks typically take between 24-72 hours to process deposits.

 

I would recommend checking your store admin Settings > Payments section to see if there are any error messages or notifications related to these payouts. This may provide insights into the delay. Also, ensure that the bank account details you provided for the payout are accurate (double-check the account number and any other necessary information).

 
Looking forward to your response. 

Moira | Social Care @ Shopify
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Tyler261
Visitor
2 0 0

Hello Moira, I’m having the same problem with my payouts. It has almost been 2 weeks that my payouts have been pending. I have the right bank account attached and I’ve given all the information that I need to provide. I have my payouts set to every business day as well.

Moira
Shopify Staff
2055 224 326

Hey @Tyler261,

 

Are you seeing any banners in your admin stating you need to provide any further information?

Moira | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
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Tyler261
Visitor
2 0 0
Hey Moria, I figured it out. Thanks