Why am I not receiving payments from my online store?

[mikaela_repits1]

Hi, I have not received any payments /payouts from Shopify and it’s been over six weeks. Status says pending and has done for weeks now. I have looked at my banking setup and all details are fully set up. Please help.

Mikaela

[Ivy]

Hi there, @mikaela_repits1.

For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much!