Why am I not receiving payouts after a customer refund?

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Since I refunded a customer.  I am not getting my payout from new orders since December 1st. 


How can I contact shopify? 

Reply 1 (1)

Shopify Staff
1206 129 184

Hey, @Theurbanspiceja!


Thanks for getting in touch.


I'm sorry to hear about the issues with your payouts. What is the status of the payouts? DO they say 'pending' or something else? Yan view your payouts under Settings > Payouts.


To contact live support, please reach out to us here at this link. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

Maz | Social Care @ Shopify 
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