Why am I still charged for shipping on orders above GBP 300?

Tiff2 · ‎09-28-2023

Hi - I have a questions regarding the shipping zones and would like to get your advise.

I have added the shipping rates for Japan, Singapore and Hong Kong, per the attached photo. Any order above GBP301 will be free of charge, and GBP30 for anything below that.

But when I tried to order, the total is above 300, but I'm still getting the shipping charge of 30, per attached photo.

Any idea where I did that wrongly?

Thank you in advance for your help!

Tiff2 · ‎09-28-2023

Hi @sniper2804, thank you for your questions. The answer to the questions is no. Thanks!

View solution in original post

sniper2804 · ‎09-28-2023

Hi,

By any chance is any of following true -
1. Products added in cart are from different Shipping Profiles.
2. Products added in the cart are from different origin location.

Automate & bulk assign products to shipping profile: Auto Shipping Profiles: Shipr
Calculate accurate shipping rates: Shipping Calculator: ShipMagic
Hide, rename, reorder payment methods at checkout: Payment Customization: PayMix

Tiff2 · ‎09-28-2023

Hi @sniper2804, thank you for your questions. The answer to the questions is no. Thanks!

Why am I still charged for shipping on orders above GBP 300?

Why am I still charged for shipping on orders above GBP 300?

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