Why am I unable to purchase shipping labels on my account?

pinkie
New Member
6 0 0

hi so my account says this after trying to buy shipping labels never had this issue before and no one is getting back to me. losing hope Screenshot 2024-02-19 at 09.19.21.png

Replies 3 (3)

Victor
Shopify Staff
2532 232 539

Hi @pinkie,

 

Have you received any email correspondence from Shopify about this manner, or reached out to us directly? If so, do you have any ticket numbers you can share with me here? 

 

If you've not yet spoken to us about this, please contact our support team so we can authenticate you on your account and check this for you.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

pinkie
New Member
6 0 0

hi yes ive spoke to Shopify and the email I got told to email no response here's my ticket number 45706158.I can't buy any lables for the past 4 days 5 tomorrow any helps appreciated massively .

Victor
Shopify Staff
2532 232 539

Hi @pinkie,

 

Okay, thank you. I can see that the ticket is open with the correct team and that you should have received correspondence from them. Please follow up with them over email if you have any further questions about this situation.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog