Why am I unable to purchase shipping labels on my account?

[pinkie]

hi so my account says this after trying to buy shipping labels never had this issue before and no one is getting back to me. losing hope 

[Victor]

Hi @pinkie,

Have you received any email correspondence from Shopify about this manner, or reached out to us directly? If so, do you have any ticket numbers you can share with me here? 

If you've not yet spoken to us about this, please contact our support team so we can authenticate you on your account and check this for you.

[pinkie]

hi yes ive spoke to Shopify and the email I got told to email no response here's my ticket number 45706158.I can't buy any lables for the past 4 days 5 tomorrow any helps appreciated massively .

[Victor]

Hi @pinkie,

Okay, thank you. I can see that the ticket is open with the correct team and that you should have received correspondence from them. Please follow up with them over email if you have any further questions about this situation.