Why am I unable to sell rubies?

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So I sell jewelry and watches mostly. But I also sell antiques and vintage designer items. My Shop payments and Apple pay we're shut down. I received a email from trust and safety saying, "I'm not allowed to sell loose gemstones because they have stored value".? Legal said because they don't loose value Shopify doesn't support me selling them. I was told if I wanted to use Shopify payments and Shop pay I had to take them down. I did. Took week's to get back online and I lost 3 sales channels and my Microsoft account was suspended for egregious violations, in the meantime.

But there are dozens of others on Shopify selling loose stones. Even a dropshipping app in the app store sells only loose diamonds. So why can everyone else sell them just not me? 

Why on earth would this happen. ?

Reply 1 (1)

Shopify Staff
1332 102 192

Hi, @BWBoss.

Thank you for reaching out! 


I do not have access to your account information through the community forum. I recommend replying back to the email from Trust and Safety as they are the team that will have the answers for you. 


Please let me know if you have any further questions!
Talk soon, 

Emily | Social Care @ Shopify 
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