Why are 50% of customer credit cards declining on my site?

[Pammy101]

I'm having a huge amount of customers credit cards decline, almost 50%.  This is the customers emailing me about this problem.  Im not sure if there is a Shopify issues or what? Its not address or billing address problems, it seems to be anyone using standard pay option (shopify payments).  Anyone else?

[Victoria]

Hi, @Pammy101.

Welcome to the Shopify Community and thanks for sharing your question here.

I understand that you've had a considerable amount of customers' cards decline while using the standard option Shopify Payments. As this is an account-specific issue, you'll need to create a support request through the Shopify Help Center. 

Our team will need to take a closer look at your Shopify admin and may possibly need to collect further information for the declined payments. When reaching out to our support team, please provide the links to the abandoned carts so our team can review the payment events. You can follow our recovering abandoned carts resource to review your abandoned cart section. 

Lastly, I wanted to share our Black Friday Cyber Monday tool resource as it's fast approaching. Our resource can help ensure that your store is ready to take and process orders and handle an influx of store traffic and sales. 

I hope this helps!