Why are all my orders marked as 'pending' with no payout date?

[dansboylan]

I recently set up my shopify store, and all of my orders say ‘pending’ next to them, and have no payout date, do you know why this would be?

[Mac]

Hi, @dansboylan!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

This can occur for several reasons. The most common reason is that customers check out with a different payment method than credit card. The pending status reflects that the payment is being processed. You can confirm if this is the case by clicking on the desired order, scrolling down to the orders detail page, and viewing the timeline. From there, you can confirm if a payment attempt was made.

Next, it's possible that you are currently capturing payments after an order has been placed. You can confirm this by viewing our payment authorization guide and checking if your store offers manual payment capture. Finally, it's possible that your orders are being completed through manual payment methods, such as Cash On Delivery.

Feel free to review these possible settings and adjust them accordingly to your preferences. If you are still having issues, kindly share more information about how you are currently processing payments. 

Talk soon!

[Mobmusic]

Hi Mac, 

I currently set up my shopify store and have had 2 orders but I am having the same problem as stated above and have also tried your methods but have had no luck? 

[dansboylan]

Hi Mac,

Unfortunately, none of your methods gave me a solution, i am still without a payout date on all of my orders and they all still say ‘pending’ under the payout status

[Mac]

Hi, @dansboylan and @Mobmusic!

Thank you for following up.

I appreciate you both for trying out the initial troubleshooting steps. Since the issue persists, we’ll need to access your account in order to gather more information. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options.

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!