Why are COD's marked as PAID?

Why are COD's marked as PAID?

DonTiago
New Member
4 0 0

Just as the title says, CODs marked as PAID??? Makes no sense. I manually created an order and used COD as its payment method. Shopify then marked this order as PAID even if it's not fulfilled yet.


I remember back in 2023, it used to be tagged as PENDING PAYMENT. This makes more sense because you don't receive payment before it's actually fulfilled.
COD means "cash ON DELIVERY" soooo why mark it as PAID if it's not delivered yet?

Replies 2 (2)

Yash_
Shopify Partner
28 0 0

COD orders are marked as PAID in Shopify because the payment is guaranteed upon delivery, even if not yet collected. This reflects Shopify's logic that the payment is secured. If you prefer PENDING PAYMENT, consider using custom statuses, third-party apps, or contacting Shopify Support for assistance.

Shopify Developer..
DonTiago
New Member
4 0 0

"COD orders are marked as PAID in Shopify because the payment is guaranteed upon delivery" - not a very customer-centric mindset.
"This reflects Shopify's logic that the payment is secured" - What about the logic that is actually happening with your customers? 

Have you ever asked any merchant about this? Do you know how many parcels are refused to be accepted by buyers during delivery? It goes up to 40% of total orders! 4 out of 10 buyers refuse packages every day. 

"If you prefer PENDING PAYMENT, consider using custom statuses, third-party apps" - Can you share any 3rd party apps that can fix this for Shopify?