Why are customer cards getting declined at checkout?

[tamk333]

My customers cards keep getting declined at checkout. The information they entered is 100% correct and the abandoned cart ( if I got one ) says nothing to help with why It got declined. I am also not in test mode. This is hurting my business, im getting hundreds of visitors and nobody can check out.  please help 

Is anybody else having/ have had this issue and found how to fix It? 

[Victoria]

Hi, @tamk333.

Thank you for bringing this to our attention. I understand the importance of being able to resolve this issue as it's impacting your business and not allowing customers to access the checkout and complete a purchase.

Could you provide a bit more context on when this issue first occurred and are there any additional error messages displayed when inputting card details? 

[tamk333]

hello!

thank you for getting back with me. I am not sure when it started but I was
told by a customer first about it yesterday. It could have started sooner
though and I just didn't know. They have used multiple different cards to
try and purchase and all of them are getting declined so i know its on my
end. I can attach a screenshot of the message customers get.

Thank you. I hope we can get this figured out fast because i am currently
losing a lot of money with all of these orders I'm missing out on.

[tamk333]

I don't think the image attached. but the error message customers get says " your payment details couldn't be verified, check your card details and try again."

[Victoria]

Thanks for sharing the error message they're receiving.

Since there are no errors populating within the abandoned carts section, could you have the customers try contacting their bank/payment provider to see if there are any issues on their end?

I'd also suggest your customer try entering their card details at checkout from a different device and web browser or clearing their cookies and cache, restarting their browser and trying again. 

I hope this information helps! Looking forward to your response.