Why are customers getting an error that we don't ship to their country?

[Royalsperfume]

Good afternoon, we have a problem. We ship to many countries and already regular customers try to place an order but they get an error that we do not ship to their country. Even though this is not the case, we ship. What could be the problem?

[Shubham03]

Please check your Shipping or Market settings

[Royalsperfume]

I checked, where exactly could something be wrong?

[Shubham03]

Zone Configuration Error or Geolocation Mismatch

[Mirdas]

Hello @Royalsperfume ,

I have created Shopify Checkout Rate Troubleshooting Steps. I hope this helps.