Why are customers getting an error that we don't ship to their country?

Royalsperfume
Visitor
2 0 0

Good afternoon, we have a problem. We ship to many countries and already regular customers try to place an order but they get an error that we do not ship to their country. Even though this is not the case, we ship. What could be the problem?

Replies 4 (4)

Shubham03
Shopify Partner
46 6 9

Please check your Shipping or Market settings

Click www.laplifdigitalopc.com to visit my company website
Royalsperfume
Visitor
2 0 0

I checked, where exactly could something be wrong?

Shubham03
Shopify Partner
46 6 9

Zone Configuration Error or Geolocation Mismatch

Click www.laplifdigitalopc.com to visit my company website

Mirdas
Shopify Partner
475 49 78

Hello @Royalsperfume ,

 

I have created Shopify Checkout Rate Troubleshooting Steps. I hope this helps.

 

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping