Why are funds missing from my Collab account?

saifears
Visitor
1 0 0

Hello,

 

Can someone please get in touch with me as I've had a pending amount of 36.45 sitting in my account. I've not touched it and when I went to check, it is not showing up any longer. I can see the amount in the analytics from where I earned the money from as well. Thank you 

Reply 1 (1)

Blair
Shopify Staff
1921 256 227

Hi @saifears,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, those funds have not been paid out to you correct?

 

When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account specific information through the Community. They will be able to locate those funds and ensure they're successfully paid out. 

 

To connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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