Why are my balance payouts delayed on Shopify?

jeflooo
Visitor
2 0 0

Hi,

 

I am using a shopify balance account to receive my payouts for the past several weeks I have been receiving payouts within the next day. However, this week i changed my payout account to my bank and changed it back to balance and now my payouts are taking 2-5 business days which exceeds the 1 business day expectation i had previously.

 

Can someone help explain this and help me get my account back to 1 business day payouts? This is negatively affecting my businesses cashflow and ruining my relationships with my vendors, customers, and employees.

Replies 2 (2)

deepaksharma
Shopify Partner
448 63 95

Hey @jeflooo 

Hope you doing well.

I suggest try contact the support.

Hopefully, it will help you. If yes then Please don't forget to hit Like and Mark it as the solution!

Deepak Sharma || Shopify Developer || Helping eCommerce Stores
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jeflooo
Visitor
2 0 0

they didn't help