Why are my customers being charged for free shipping?

[Tiffiny1988]

Hi all,

For some reason my customers are being charged shipping, when I've registered their suburb as free shipping.

It seems too have something to do with auto-fill but I can't seem to work out how to fix it

Please help in Laymans terms! (I'm almost Shopify illiterate!)

Thanks in advance.

[Anindita · Accepted solution]

Hi @Tiffiny1988,

Are you having multiple shipping profiles? Like having profiles with zones where you are charging shipping costs?