Why are my customers getting an error notice that "this order can't be shipped to the address.."

keishacharmaine
Tourist
3 0 2

Why are my customers getting an error notice that "this order can't be shipped to the address you entered." Their addresses are correct and they've previously been able to place orders to the same address they are entering. What could be the issue?

Replies 5 (5)
keishacharmaine
Tourist
3 0 2

Yes

made4Uo
Shopify Partner
3833 716 1167

Hi @keishacharmaine,

 

Have you check your Shipping and Delivery settings if you provide shipment to the said address? From you Admin page, go to Settings on your left hand bottom corner, then go to Shipping and delivery. 

 

If you do provide shipment to the area, may you share your website so we can take a look

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keishacharmaine
Tourist
3 0 2

yes I do, my website is www.keishacharmaine.com

i-Bead
Excursionist
13 0 4

We've been experiencing this same issue for about 3 weeks now.  Haven't touched our shipping section in over a year.  This all seems to have started since being put on the beta of the 1 page checkout.  Contacted Shopify numerous times, and everytime no one was able to replicate the error.... Except today (May 8th).   Loosing lots of sales and money.... and getting many p'd off customers.

 

i-Bead
Excursionist
13 0 4

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 Just ran a test on your store from Canada.  You are still having the same issue we are.