Why are my customers not being charged shipping fees on some products?

[monzlapur]

My clients are not being charged shipping on some products and i am not sure why? I added the weight of the product. And this cost is adding up. Any suggestions on how i can fix this?

Thanks

[Jason]

Not enough info to work with here so the more context you can add the better.

• How are you shipping prices set up?
• Are they using Shopify rates, or via a third party carrier?
• Is there a link and replication steps that can get us to seeing the wrong price?

[monzlapur]

Hi,

Thanks for getting back to me! I ended up solving the problem! Under the shipping setting page, i clicked on "manage shipping rates" to find out that items of 5-10lb were marked under free shipping. Not sure why but i fixed that now.