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Why are my customers not being charged shipping fees on some products?

monzlapur
New Member
2 0 0

My clients are not being charged shipping on some products and i am not sure why? I added the weight of the product. And this cost is adding up. Any suggestions on how i can fix this?

 

Thanks

Replies 2 (2)
Jason
Shopify Expert
10898 191 2185

Not enough info to work with here so the more context you can add the better.

  • How are you shipping prices set up?
  • Are they using Shopify rates, or via a third party carrier?
  • Is there a link and replication steps that can get us to seeing the wrong price?
★ I jump on these forums in my free time to help and share some insights. Not looking to be hired, and not looking for work. http://freakdesign.com.au ★
monzlapur
New Member
2 0 0

Hi,

Thanks for getting back to me! I ended up solving the problem! Under the shipping setting page, i clicked on "manage shipping rates" to find out that items of 5-10lb were marked under free shipping. Not sure why but i fixed that now.