Why are my daily store payouts still pending?

futureyou
Visitor
1 0 0

Hi,

 

I have recently started my store and my payouts are set to every business day.

My payouts are still on Pending and have been for a while. The longest pending payout is over a month ago and still hasnt come thru to my account.

Thanks

Reply 1 (1)

Ivy
Shopify Staff
1033 82 132

Hi there, @futureyou 

For this, it would be best to reach out to live support so they can access your account and let you know what is going on here. 

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options "account" then "logging in" then scroll down - here you'll see the live chat option. Thanks!

Ivy | Social Care @ Shopify


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