Why are my e-commerce payouts still pending after two months?

[Jose1910]

Hello everyone, I have over $1000 dollars in pending payouts. On the home page it says the following:

• Your payouts from Shopify Payments are temporarily on hold while we review your account. Your Shopify Payments account is under review and needs to be verified. Review should be completed within two business days and we will reach out to you if further information is required. Your customers can still checkout while your payouts are on hold.

The problem is that it has been almost two months and nothing has happened. All orders have been fulfilled and delivered to the customer. No refund requests, no charge backs, and no issues with customers.  

I continue to review my information and everything seems correct. Has anyone encountered this issues? Is there any solutions to this? Thank you in advance. 

[Victoria]

Hi, @Jose1910.

Thanks for providing this context regarding your issue. 

Have you already had a chance to reach out to our Support team through our Help Center?  Since we are not able to authenticate or provide account specific information via our Community Forums, reaching out to our live support will be the best option to create a support ticket and have this resolved for you.

You can reach out to Support via chat, email or scheduling a callback request for phone support. Please note that the option for a callback request may not always be available. However, we can continue to support you 24/7 through our live chat option.

If you've already gone ahead and reached out to our Support team, you should have a ticket created where you can reply directly to it to receive further clarification. I recommend keeping an eye out on your inbox, spam and junk folder for correspondence from our team.