Why are my ecommerce payments not being released on time?

[Tour]

Hi! 

I want to adress a urgent topic here..

Does anyone here have this problem like me?

My shopify payments were put on pause, but after submitting my documents, the pause was removed. I have not been paid out for 3/4 days and the next payout is shifted by the day. It is not nothing they hold as an amount and just like any other company I need the cash flow to keep going.

Anyone have experience with this? I'd love to hear from you too 🙂

[Lana]

Hello @Tour!

I understand this is frustrating. In an instance where your payments are paused to allow you to submit documents, it is totally normal to see a delay in payments going through since it needed to allow time for us to review what you submitted.

When going into your Settings > Payments > View Payouts, you will be able to see all of the info on when they are due - and going forward it should now adhere to the normal schedule that you had before. 

If you find that you're waiting a longer time, or that it is delayed again - please feel free to get in touch with us here and we will be able to take a closer look at it for you.