Re: Issue Printing Labels On Canon MB5070

Why are my labels from Canon MB5070 printer not sizing correctly?

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It seems all of a sudden I am unable to print labels correctly, direct from Shopify. If I print direct from Shopify, label is so big it only prints a portion of the entire label on the paper label. This occurrs with both USPS and UPS labels.


I have two printers: 1. Canon MB5070. 2. EPSON WF-3640


Same issue on both printers.


If I download the label from Shopify and print, it prints out just fine, both printers, both USPS and UPS.


Also tried test print through settings/shopifyshipping/print test label, still same issue.


Would have liked to provide screen captures, but this app does not like .pdf or .png files.


Any help would be appreciated...

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Reply 1 (1)

Shopify Partner
504 52 85

Hello @davidax,


It appears that your browser's print settings have been modified.


You can try the "Print using the system dialogue" option to verify this.




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